To be feisty is to be unapologetically yourself

Current Openings:

Customer Experience Specialist

January 17, 2022

Feisty Media is a women-led media company dedicated to story-telling, critical-thinking and community. We produce podcasts and host online communities and courses. We are looking for a Customer Experience Specialist who is excited and eager to improve our members’ experiences. 

The successful applicant will be a people-oriented person with off-the-chart levels of empathy and curiosity. They will live and breathe our online community (and the platforms we meet on).

This is a full-time position based remotely. The successful candidate will be based out of Victoria, BC or willing to travel regularly.  

What you’ll do:

  • Effectively monitor, respond to, and resolve customer inquiries, requests and complaints
  • Manage regular communication with customers and members in our communities
  • Help set up customer products in our digital systems, ensuring accuracy
  • Set up and ensure our newsletters, blog posts, and membership materials are sent out on schedule
  • Provide feedback to help improve customer onboarding, communication, and product experience
  • Other feisty fun! We’re growing fast and you’ll get pulled into new projects and events

Who you might be:

  • You’re a problem-solver with excellent written and verbal communication skills
  • You’re people-centric and connect with customers in a relatable way
  • You’re extremely detail oriented and zero-in on small details that have large impacts
  • You thrive when working in a dynamic environment (bonus points if you’re willing to star in the occasional TikTok)
  • You’re accountable and the kind of person who can take something and own it
  • You’re agile and excited to help out where it’s needed
  • You vibe with Feisty Media’s mission of changing the landscape for performance- minded women – this is an important one!

What you bring to Feisty:

  • Previous experience in a customer service, administrative, or coordinator role
  • Strong technical skills and eager to learn new systems and tools such as WordPress, Hopin and Kajabi 
  • Proficient with Google Workspace applications such as Google Docs, Google Sheets, and Gmail
  • Post secondary education

*Note that occasional weekend work for events (up to 5 weekends per year) will be required. Days off in lieu are provided.

To apply for this position, send your resume and a cover letter to careers@livefeisty.com by January 31, 2022.

Apply Now

Our Company Values:

We expect feistiness from ourselves and encourage it in others.

We lead with respect.

We learn together and laugh often.

We aim to elevate voices historically marginalized and made invisible by sports media.

We believe that inclusion & diversity are essential.

We are committed in words and action to learning about how we inadvertently perpetuate and can help dismantle oppressive systems.

We are committed to creating the change we want to see.