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Shipping and Returns Policy2021-09-27T22:34:32-07:00

SHIPPING

Different products will have different shipping times. We provide up-to-date estimated shipping times at check out.  Please contact us about shipping times for pre-orders and swim wear.

Here are our estimated shipping delivery times for our apparel:

USA: 5­-8 business days

Canada: 6­-12 business days

World: 10-­20 business days

Apparel ordered requires time to be printed. Typically, apparel is printed within 2-7 business days and then dispatched for shipping.

Apparel comes from the US. International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. International orders may take more time to arrive because it can time longer than anticipated for these orders to pass through customs.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at ellen@livefeisty.com, making sure you quote your order number. We’ll see what can be done. Be sure to check the expected delivery date, and contact us if 3 weeks have passed since the expected delivery date.

RETURNS

We want to make sure you love your Live Feisty orders! If you want to make a return, please contact us immediately and no later than 4 weeks after you received your order.  If 4 weeks have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please contact ellen@livefeisty.com with a photo within a week’s time!

Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at ellen@livefeisty.com and we’ll let you know what your next steps are.

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